Privacy Policy

Welcome to Lakanto Food Store

At Lakanto Food Store, we believe in sweetening lives naturally—and that includes protecting your personal information with the same care we put into crafting our sugar-free, monk fruit-sweetened products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lakantofoodstore.com.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

Information We Collect

We collect several types of information from and about users of our Site, including:

Personal Information

• Identity Data: Name, username, or similar identifier
• Contact Data: Billing and delivery addresses, email address, and telephone numbers
• Financial Data: Payment card details (processed securely by our payment providers, not stored on our servers)
• Transaction Data: Details about payments to and from you and other details of products you have purchased from us
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses
• Usage Data: Information about how you use our Site, products, and services
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences

Non-Personal Information

We also collect, use, and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal information but is not considered personal information as this data will not directly or indirectly reveal your identity.

How We Use Your Information

We use the information we collect about you for various purposes, including:

• To Process Your Orders: To process and deliver your order including managing payments, fees, and charges
• To Manage Our Relationship: To notify you about changes to our terms or privacy policy, to ask you to leave a review or take a survey
• Site Administration: To administer and protect our business and this Site (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data)
• Personalization: To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
• Security: To use data analytics to improve our Site, products/services, marketing, customer relationships, and experiences
• Marketing: To make suggestions and recommendations to you about goods or services that may be of interest to you

Data Sharing and Disclosure

We may share your personal information with the following categories of recipients:

• Service Providers: We share information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. These include payment processors, delivery services, website hosting providers, and marketing platforms.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without providing you notice, except as described in this Privacy Policy.

International Data Transfers

As a global brand serving health-conscious customers worldwide (with the exception of certain areas in Asia and some remote locations), we may transfer, store, and process your information in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls.

Our security measures include:

• SSL encryption across our entire website
• PCI-DSS compliant payment processing
• Fraud detection and prevention systems
• No storage of sensitive payment information on our servers
• Regular security assessments and updates

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

Data Retention

We will only retain your personal information for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you
• Correction: The right to request correction of any inaccurate or incomplete personal information we hold about you
• Erasure: The right to request erasure of your personal information in certain circumstances
• Restriction: The right to request restriction of processing of your personal information
• Portability: The right to request transfer of your personal information to you or a third party
• Objection: The right to object to processing of your personal information in certain circumstances
• Withdraw Consent: The right to withdraw consent at any time where we are relying on consent to process your personal information

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Site and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

The types of cookies we use include:

• Essential Cookies: Necessary for the website to function and cannot be switched off in our systems
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve the performance of our site
• Functional Cookies: Enable the website to provide enhanced functionality and personalization
• Targeting Cookies: Set through our site by our advertising partners to build a profile of your interests

We may also use other tracking technologies such as web beacons, pixels, and SDKs to, among other things, track the actions of users, measure the success of our marketing campaigns, and compile statistics about site usage and response rates.

Third-Party Links

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.