At Lakanto Food Store, we’re committed to sweetening your life naturally with our premium sugar-free products. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help make it right.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
Please Note: Due to health and safety regulations, we cannot accept returns on the following product categories:
- Food Items: All baking supplies, breakfast foods, and edible products
- Digital Products: Guided Self Care Journals (Digital)
- Opened or Used Items: Any product that has been opened, used, or is not in its original condition
Return Process Step-by-Step
- Contact Our Team: Email us at [email protected] within 15 days of receiving your order with your return request
- Provide Order Details: Include your order number, the items you wish to return, and the reason for return
- Receive Authorization: We’ll email you a Return Authorization Number and shipping instructions
- Package Your Items: Securely package the items in their original packaging
- Ship Your Return: Mail the package to our return address (provided in your authorization email)
- Confirmation: We’ll notify you once we’ve received and processed your return
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Information
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Timeline & Method
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Appearance on Your Account:
- Credit Card/PayPal: 5-10 business days depending on your financial institution
- Bank Transfer: 7-14 business days
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund.
Exchanges
We replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected] with your order number and details about the product you would like to exchange.
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Dear Lakanto Customer Service Team,
I would like to request a return for my recent order. Here are my order details:
Order Number: [Your Order Number]
Order Date: [Date You Placed Order]
Items to Return: [List items you wish to return]
Reason for Return: [Please specify reason – size, color, defective, etc.]
Preferred Resolution: [Refund / Exchange]
Please send me the return authorization and shipping instructions at your earliest convenience.
Thank you,
[Your Full Name] [Your Phone Number]Return Shipping Address
Please wait until you receive your Return Authorization Number before shipping your return. Our return address will be provided in your authorization email.
Questions?
If you have any questions about our returns and exchanges policy, please contact our customer service team:
Email: [email protected]
Mail: Lakanto Food Store, 2832 Pinchelone Street, NASHVILLE, US 49073
We typically respond within 24-48 hours during business days.
Thank you for choosing Lakanto Food Store. We appreciate your business and are committed to ensuring your complete satisfaction with our natural, sugar-free products.